Contacting my Congressman is an excellent idea!!! When I did medical billing, I had to resort to that for a patient of ours and it worked!!!!! I had to leave a message for the nurse asking for the name of the medication and I am waiting for the reply.
I don't know where my brain is sometimes, but I'm glad I have friends who are using theirs! That's a great idea about legal services for those who otherwise can't afford a lawyer. Also, for good PR, many big law firms encourage their lawyers to do some pro bono work. She could check with some law firms too. Thank you for taking this beyond what I thought of and for telling her, Fred!
I wish she could get a lawyer, but that costs too. People earn care and then don't receive it, and it really irks me. Then there are many who have earned nothing (and they could have) and receive nearly everything. There's something very wrong here. I'm glad you are doing what you can to help. You are good to your friends.